Login:
If you are having trouble logging in there are a few steps you need to try to troubleshoot to determine if there is an issue.
First please clear your browser history, cache, and cookies for your internet browser. Once this step is completed please ensure that you are visiting your personalized website:
The link should appear as www.travorium.com
It will include either your ID or username at the end. Once on your personal webpage please be sure you are selecting the correct login option at the top left corner of your page.
Are you entering the correct username, ID, email, or password?
It would also be best to check your email inbox for your Welcome Email which may also provide you with more information on logging into your account.
The next step is if you continue to get an error message is to check the reason that appears above the login box. If you require further assistance please contact our customer support team.
Website:
If your website refuses to pull up you may be inactive, canceled, or are not typing in the correct website link. Please clear your browser history and attempt again. If the issue persists please reach out to our support team.
Backoffice:
If your back office is not working please document the error with any screenshots and error messages and send them to our customer support team for assistance.
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